Understanding job and career satisfaction in current NHS pharmacy workforce
will help to develop a better strategy for recruitment and retention in hospital
settings. In 1998, Rajah et al1 conducted a hospital
pharmacist job and career satisfaction survey in London region and South East.
It showed junior pharmacists were less satisfied with their jobs and careers.
Since then, several changes at different levels, such as governmental changes,
Continuing Professional Development, improvement in workforce numbers and change
of pharmacy degree from bachelor to master could have affected pharmacy
Assess satisfaction levels of pharmacists and qualified technicians working
in hospital pharmacy services in London, Eastern, Thames Valley and
Northamptonshire regions with their job and career.
All trusts from London, Eastern and Thames valley were asked to participate
in the survey. Trusts nominated a person to act as coordinator in the
distribution of the questionnaires. Each questionnaire was supplied with a self
addressed return envelope and covering letter explaining the background of the
study and assuring personal confidentiality and anonymity. A total of 1680
questionnaires were distributed to registered pharmacists and 1400 to qualified
The questionnaire used 37 Likert scale response items
selected from Rajah et al1. Items reflected general and
specific aspects of work and career, and a section of personal and employment
details were asked.
Data is currently being coded and entered onto a statistical
database (SPSS v12).
Study is in progress. 821 pharmacists (49% response) and 619 technicians (44%
response) returned the questionnaire. To date, 350 pharmacist and 392 technician
cases have been entered into the database and a preliminary analysis has been
Coefficient alpha has been calculated for job and career
satisfaction scales. Two scales exhibited good internal reliability in both
pharmacist and technician groups (Cronbach's alpha values for job satisfaction
are 0.77 for pharmacists and 0.78 for technicians and values for career
satisfaction are 0.85 for pharmacists and 0.80 for technicians).
When comparing pharmacists and technicians job and career
satisfaction pharmacists are significantly more satisfied with their jobs and
careers than technicians (t= 3.142 p=0.02 job satisfaction and t=1.955 p=0.05
career satisfaction) figure 1.
This preliminary analysis shows that relatively, hospital pharmacists are
more satisfied than technicians. However, to conclude whether pharmacist
workforce is satisfied as a whole, further analysis is needed. Pharmacy
environment is currently under change, and these changes will have an impact on
the pharmacy workforce. Full results will be presented.
T. Rajah, I. Bates, J.G. Davies, D.G. Webb, G.
Fleming. An occupational survey of hospital pharmacist in the South of
England. Pharm J 2001;266:723-726
C.W. Barnett, C.L. Kimberlin. Development and
validation of an instrument to measure Pharmacists’ satisfaction with
their job and careers. Am J Pharm Educ 1986;50:5-14.