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Facilitators and Barriers to a Community Pharmacy Model of Care for the
provision of services to drug misusers - a qualitative study.
Britton, R.M. and Scott, J.
Pharmacy Practice Group, Department of Pharmacy and Pharmacology, University
of Bath, BATH, BA2 7AY, UK. prprmw@bath.ac.uk
Introduction
In 2002, the National Treatment Agency for Substance Misuse (NTA)
published its 'Models of Care' document which described the range of services
that should be available in every drug action team (DAT) area in England.
The Models of Care document advocates primary care based treatment services
for drug misusers and mentions community pharmacy based services such
as needle exchange and supervised methadone consumption but does not discuss
the standards by which these services should be provided. This research
aims to inform a community pharmacy 'Model of Care' and is part of a larger
project employing both quantitative and qualitative methods. The study
reported here was preceded by a large postal questionnaire which was sent
to 903 community pharmacies in the South West of England. On the basis
of the questionnaire findings, qualitative interviews were then undertaken
to further explore the key factors identified in the questionnaire. In
order to propose a new 'Model of Care' it is important to understand what
would facilitate the models use and what may inhibit community pharmacists
from using it.
To examine whether the prescription charge status of a patient influences
enrolment in RD and the duration of the medication prescribed.
Method
This was a semi-structured interview study that was designed to understand
the experiences of community pharmacists who provide drug misuse services.
Approval was gained from the Central and South Bristol Research Ethics
Committee before commencement of the study. Community pharmacists were
recruited as a result of their indication of willingness to participate
in further research in their replies to the preceding postal questionnaire.
Thirty one interviews were carried out between September 2004 and January
2005. All were transcribed verbatim and read. The first 20 transcripts
were included in the final analysis as no new themes or points for discussion
was found in the remaining transcripts. Analysis was carried out using
the software program 'NVivo' and themes were generated using Interpretative
Phenominological Analysis (IPA).
Results
Nine major themes were identified from the analysis of the interview transcripts.
One of these themes was named 'Perceived facilitators and barriers to
a Pharmacy Model of Care' and this abstract focuses on this theme. Participants
felt that training, teamwork and the new pharmacy contract would help
facilitate a Model of Care whilst identifying that the attitude of pharmacists
and their staff towards drug misusers, the perceived effect of drug misusers
on the pharmacy business, a lack of training and wider understanding of
drug misuse, a lack of understanding of the pharmacists' role in caring
for drug misusers by other healthcare professionals and a lack of two-way
information sharing between prescriber/ key worker and pharmacists were
potential barriers to the successful implementation of a Model of Care.
Conclusion
This qualitative study has provided some important considerations
for the proposal and implementation of a Model of Care for community pharmacy
services to drug misusers. One important facilitator is training, as a
lack of training was also identified as a potential barrier. The Model
of Care should therefore contain a list of training needs for pharmacists
who provide drug misuse services. The other barriers must be considered
and ways of limiting their impact on the implementation of the Model of
Care will be considered in future work.
Presented at the HSRPP Conference 2006, Bath
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